Frequent Asked Questions
- Who Is HavaBet?
HavaBet is an online wagering business owned and operated by a collaboration between experienced Bookmakers and is based in Melbourne.
- How Do I Open a HavaBet Customer Account?
Simply click on the 'Join' button in the header atop our desktop or mobile website and complete the registration form.
The registration process only takes about 2 minutes to complete. If you have any issues, reach out to us on LiveChat or email [email protected]
- Why Do I Have to Verify My Identity and How Do I Do It?
Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you will be required to verify your identify in order to use your HavaBet Customer Account.
Federal law requires that all Customers successfully verify their identity upon opening their account.
When signing up, you will be automatically prompted to verify your account via GreenID.
If unsuccessful, you will have to verify your identity. You will be required to supply two forms of identification which match your registration details.
- A current Australian Driver's Licence; or a current Australian Passport or a proof of age photo ID.
- Plus a utility bill (no more than three (3) months old) or a bank statement header, on which the name and address used for registration of the Customer Account is prominently displayed
HavaBet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of HavaBet Customers. Your personal information may be supplied to such a third-party so the identity verification process can be completed. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.
- A current Australian Driver's Licence; or a current Australian Passport or a proof of age photo ID.
- How Can I Deposit Funds into My HavaBet Account?
All of our deposit methods are set out in the Banking section of 'My Account' on the HavaBet Website.
You can deposit funds into your HavaBet Customer Account in the following ways:
Debit Cards: Is an instant method of depositing funds into your betting account.
- Electronic Funds Transfer (EFT/OSKO): When making an EFT/OSKO, please use your HavaBet User ID as the reference number in the Transaction Description so that we can easily identify which Customer Account needs to be credited with the funds.
- PayID - Use your banking app. and select the PayID to an email function. Send to [email protected] (up to $1000 is instant)
- Bank Deposit: You can deposit into your HavaBet Customer Account at any branch of the Bendigo Bank. You will need to provide the Bendigo Bank with the HavaBet Account details.
After you have made a deposit via PayID, OSKO or an EFT bank transfer, you need to go to the 'EFT Notification' section of the Banking menu on the HavaBet Website and let us know the details of the transaction so that we can credit your HavaBet Customer Account. - Please note that some EFT or PayID transfers may not be instantaneous and can take up to 24 hours for funds to be cleared before you can place a bet on our site
- How Do I Retrieve a Forgotten Password or User ID?
If you have forgotten your User ID or your password, click on the 'Help' button in the Log-In section of the HavaBet Website and complete the form to recover your credentials. If you correctly complete the form, you will receive an email shortly thereafter which will instruct you on how to log-in.
- What If I Didn't Receive My Welcome Email?
We send all new HavaBet Customers a welcome email which includes important information regarding their HavaBet Customer Account. If you have not received this email, you may be blocking communications from us. You need to add '[email protected]' to your Safe Sender list or your Contacts.
- How Do I Make a Withdrawal from My HavaBet Customer Account?
You can submit a withdrawal request via the 'Banking' tab in 'My Account'.
Deposited funds must be turned over at least once before they will be able to be withdrawn.
Withdrawal requests will not be cancelled unless a genuine mistake has been made.
Withdrawal requests are processed using OSKO we aim to send funds within 20-30 mins between 9am-9pm Melbourne time 7 days a week.
Withdrawal requests may be delayed during peak times, or other measures out of our control, but we will endeavor to process payments ASAP.
- What Happens if One of the Horses I Backed is Scratched?
If you placed your bet on the scratched runner before the declaration of the final field (i.e. the time at which final acceptances are lodged), your bet is lost. If the bet formed part of a multi-leg or parlay bet, the entire multi-leg bet is lost.
If you placed your bet on the scratched runner after the declaration of the final field (i.e. the time at which final acceptances are lodged), your bet will be refunded in full except if the bet formed part of a multi-leg or parlay bet, in which event the multi-leg bet will stand and the dividend will be downwardly adjusted to account for the removal of the bet on the scratched runner.
- What Are the Minimum and Maximum Bet Limits?
The minimum amount that a Customer can stake on any wager is $1.00.
The amount that a Customer is able to stake on any wager will be determined on a case-by-case basis by HavaBet Management depending on the event on which the wager is placed and the prevailing market conditions.
HavaBet will attempt to satisfy all bet requests but may, at its sole and absolute discretion, reject or partially accept certain bet requests subject to any 'Minimum Bet Limits' applicable to the relevant event.
Minimum Bet Limits
- A number of Australian wagering control bodies prescribe 'Minimum Bet Limits' for the benefit of punters.
- For events to which a 'Minimum Bet Limit' applies, HavaBet are obliged to accept wagers in which a Customer's potential profit is below the specified threshold.
- 'Minimum Bet Limits' apply only to Fixed Odds bets. They do not apply to bets on 'Top Fluctuation', 'Best of the Best', 'Tote' or 'Tote-Derivative' products, racing exotics, or multi-leg bets.
- Click here to view detail of the currently prescribed 'Minimum Bet Limits'