General Terms and Conditions

HavaBet offers a wagering service whereby Customers have the ability to place a bet with the possibility of a win or a loss.

HavaBet is licensed by the Victorian Gambling and Casino Control Commission (VGCCC), and regulated by Racing Victoria, to accept wagers via the Internet 24 hours a day.

General Provisions

The provisions contained in these General Terms & Conditions are subject to change without notice. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are referring to the most recent version of our General Terms & Conditions by visiting the HavaBet Platform. We will endeavour to promptly notify you of any material changes to these General Terms & Conditions.
Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
1. "Customer" means a registered holder of a HavaBet Customer Account.
2. "Customer Credentials" include your HavaBet User ID, password, and your personal and contact details.
3. "HavaBet Rules" means any rules from time to time propagated by HavaBet in respect of the HavaBet Website and its use, and include:
  1. These General Terms & Conditions; and
  2. The HavaBet Wagering Rules.
4. "HavaBet Website" means our wagering website located at www.havabet.com.au and includes the HavaBet mobile app.
Any references to "you" or "your" in these General Terms & Conditions are a reference to a HavaBet Customer.
Any references to "we", "us" or "our" in these General Terms & Conditions are a reference to HavaBet.
By opening a HavaBet Customer Account, you agree to be bound by the HavaBet Rules.
These General Terms & Conditions shall be governed by, and construed in accordance with, the Laws of the State of Victoria and, in the event of any dispute arising from or in connection with these General Terms & Conditions, HavaBet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
These General Terms & Conditions should be read in conjunction with the HavaBet Wagering Rules accessible at https://www.havabet.com.au/Rules.
You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.
All wagering transactions placed with HavaBet are governed by the HavaBet Rules, which include these General Terms and Conditions together with the HavaBet Wagering Rules.
By opening an account or placing a wager with HavaBet, customers acknowledge and agree that all bets, promotions, account management decisions and dispute determinations will be administered in accordance with these rules.
Where a dispute arises, HavaBet will determine the outcome in accordance with the HavaBet Rules and the applicable regulatory framework.

About HavaBet

'HavaBet' is the trading name of the bookmaker, Havabet Pty Ltd (A.C.N 661 973 744).
You agree that HavaBet offers a wagering service whereby Customers can place a bet with the possibility of a win or a loss.
HavaBet is licensed by Racing Victoria and regulated by the Victorian Commission for Gambling and Liquor Registration (VCGLR) to accept wagers via the Internet and the telephone 24 hours a day.
HavaBet is a member of the Victorian Bookmakers' Association Limited (VBA) (https://www.vicbookmakers.com.au).
As a condition of membership of the VBA, we are required to inform you that HavaBet's wagering activities are formally guaranteed by the VBA, pursuant to the Racing Act 1958 (as amended, Victoria). The Racing Act may be viewed on http://www.legislation.vic.gov.au.
Section 94A of the Racing Act 1958 outlines the consumer protections afforded to customers in the event of a wagering default. Specifically, the VBA guarantee extends to the following:
1. In respect of a cash or account-funded wagering transaction (on-course cash bet or internet-based bet from a funded account), consumer protection extends for a period of 60 days from the date of the wagering transaction; and
2. In respect of a debit wagering transaction (on-course debit bet, telephone-based debit bet), consumer protection extends for a period of 21 days from the date of the wagering transaction.
Please note that the VBA guarantee extends to wagering transactions only. The guarantee does not extend to:
1. Cash deposited by you into a bank account held with a VBA member; or
2. Cash winnings derived from any wagering transaction left in your account (which are no longer eligible for guarantee).
Click here for additional information: https://www.vicbookmakers.com.au/guarantees/
Legitimate wagering default claims must be made in writing and received by the VBA (email or post) strictly within the eligible time periods indicated above. Such claims must provide details of the wagering transaction/s in question and other relevant details, and can be sent to the following:
Victorian Bookmakers' Association Limited
Executive & Operations Officer
400 Epsom Rd
FLEMINGTON VIC 3031

Email: [email protected]

Liability

To the maximum extent permitted by law, HavaBet excludes all warranties (express or implied) relating to its wagering business and shall not have any liability for direct, indirect or consequential loss, damage, expense or injury suffered by any Customer.
Without prejudice to any other Rule, the maximum aggregated liability of HavaBet in respect of any liability arising under or in connection with these General Terms and Conditions and/or Wagering Rules, howsoever arising (including by way of contract and/or under an indemnity in tort including negligence or any other theory of law) shall be limited to the total amount of the wager giving rise to the dispute.

Reserved Rights

We reserve the right to void any or all wagers and/or close the Customer Account of any individual or group attempting to defraud HavaBet by any means, including, without limitation, through the manipulation of the 'Official Prices' or the totalisator pools and associated dividends in any jurisdiction.
We reserve the right to, at any time, refuse any bet (or part of any bet) at our sole and absolute discretion, and without advance notification, subject to the Australian Rules of Racing and the Rules of Racing of Racing New South Wales. Circumstances in which we may refuse a Customer's bet include, but are not limited to, where the Customer is, or where we reasonably believe the Customer is:
1. Less than eighteen (18) years of age;
2. Placing the bet on behalf of a person who is or may be less than eighteen (18) years of age;
3. Placing the bet on behalf of a person other than the holder of the Customer Account in which the bet is placed;
4. Using a 'robot or any other automated process or application to place the bet;In breach of these Rules;
5. In breach of any applicable law;
6. Attempting to take a dividend that has changed since the bet was submitted; and
7. Attempting to place a wager on an event that has closed.
We reserve the right to refuse or cancel any bet where that bet was placed at a dividend which is objectively in error, including, without limitation, where there is a misplaced decimal point or a match posted with the wrong favourite. If we do elect to cancel such a bet or bets, we will use our best endeavours to notify affected Customers of the cancellation of their bets by email and/or telephone before the commencement of the event; however, any failure to do so will not prejudice our right to cancel the bet.
We reserve the right to refuse any bet where the requested bet would present an unacceptable liability/risk to HavaBet's business. The acceptability of the liability/risk shall be determined at the sole and absolute discretion of HavaBet.
HavaBet operates as a commercial wagering operator and may exercise reasonable commercial discretion in the management of accounts, wagers, promotions and customer eligibility.
Nothing in the HavaBet Rules obliges HavaBet to accept any wager, offer any promotion, maintain any account, or provide wagering services beyond the requirements of applicable regulatory obligations.
We reserve the right to refuse or cancel any bets or deposits, restrict a Customer from accessing or withdrawing deposited or accrued funds, and to withhold winnings in respect of successful wagers, where:
1. We reasonably suspect that the Customer account has been unlawfully funded, including via the misuse or fraudulent use of a Debit card or other payment method. In such circumstances, HavaBet further reserves the right to report the suspicious banking activity (including the details of the perpetrator) to any relevant authority, and to thereafter temporarily suspend or permanently close the relevant Customer Account/s.
2. We discover, or reasonably suspect, that the Customer resides at the same address, or is accessing their Customer Account from the same IP Address, as another existing or previous HavaBet Customer. Such activity is deemed a breach of HavaBet's 'Know Your Customer (KYC)' policy, which is a condition of our wagering licence.
3. A Customer fails to promptly respond to any attempt by HavaBet to contact them regarding the verification of their identity or banking credentials, the provision of any deposited funds, or any other activity in their Customer Account. Such a failure to respond is deemed a breach of HavaBet's 'Know Your Customer (KYC)' policy, which is a condition of our wagering licence.

Customer Identification

Identity Verification Requirements
1. Under Australian law, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identity to use your HavaBet Customer Account.
2. Customers must register and operate their HavaBet account using their full legal name exactly as it appears on their government-issued identification.
3. Failure to provide a full and accurate legal name, including hyphenated surnames or other components forming part of the legal identity, may result in account suspension, cancellation of bets, withholding of winnings or account closure.
4. HavaBet requires that all Customers successfully verify their identity while opening an account, before placing a bet with HavaBet.
5. If you have not successfully verified your identity, your HavaBet Customer Account will be suspended, during which period you will not be able to access wagering functionality or deposit.
6. To verify your identity, you may be required to provide copies of the following documents:
  1. A current Australian Driver's Licence;
  2. A current Australian Passport; and/or
  3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account are prominently displayed.
  4. A bank statement showing the name of the account holder of the account used to deposit to HavaBet.
7. If you are required to provide additional documentation in accordance with the preceding Clause, you may also be required to provide originals or certified copies where necessary.
8. Customers are solely responsible for ensuring that the personal details supplied during registration exactly match their government-issued identification.
9. HavaBet accepts no responsibility for verification failures resulting from inaccurate information supplied by the customer.
10. The successful creation of an account or acceptance of a wager does not constitute confirmation that identity verification requirements have been satisfied.
11. HavaBet may review or re-verify a customer’s identity at any time and may suspend or close accounts where personal information is incomplete or inaccurate.
Third-Party Identity Verification Services
1. HavaBet may engage a third-party to provide identity verification services to more efficiently and comprehensively verify the identity of HavaBet Customers.
2. Your personal information may be supplied to any third-party engaged by HavaBet to provide identity verification services.
3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

Management of Your Customer Account

Customer Information
1. You are responsible for ensuring that all personal information in your HavaBet Customer Account is kept current. You must notify us immediately if any of your personal information changes. If you fail to keep your Customer Account Details up to date, HavaBet reserves the right to suspend your Customer Account pending verification of your correct details. At any time, HavaBet may request you to provide information to confirm that your Customer Account Details are up to date (for example, photographic identification or proof of address).
2. You agree that, by opening a HavaBet Customer Account, we may (with your consent) use your personal contact information (including your phone number and your email and mailing addresses) to keep you informed about HavaBet products, promotions, services and events from time to time.
3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third party without your prior consent. There are limited circumstances where we may be required to provide a third party with access to your personal information, including, without limitation, where a regulatory authority or sports controlling body requests said access for an investigation or as part of an integrity protocol. If we are required to provide a third party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body and in accordance with our Privacy Policy.
Customer Credentials
1. You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials has been compromised, you should notify HavaBet immediately.
2. You can update your password via the HavaBet Website, or via the telephone, provided that your identity can be verified by the HavaBet operator.
3. If you have updated your password, HavaBet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
Activity in Customer Account
1. You will be responsible for all activity in your HavaBet Customer Account.
2. Any wagers submitted via your HavaBet Customer Account will be deemed to have been validly submitted by you and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of HavaBet Management.
3. You will not attempt to use the HavaBet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder, including through collusion.
4. You must not allow any third party to access your HavaBet Customer Account. If HavaBet reasonably suspects that another person or entity has accessed and/or used your HavaBet Customer Account, or is responsible for any of the betting activity in your Customer Account, HavaBet reserves the right to close or suspend your HavaBet Customer Account, either temporarily or permanently, without further notice to you.
5. Customers may only hold one account in their own name.
6. All personal details supplied during registration must be true, complete and accurate, including the customer’s full legal name exactly as it appears on government identification.
7. Accounts opened using incomplete, abbreviated or misleading personal information may be suspended or closed at HavaBet’s discretion.
8. If HavaBet reasonably suspects that you have created, or are in effective control of, more than one Customer Account, HavaBet reserves the right to close or suspend any or all of such duplicate Customer Accounts, either temporarily or permanently, without further notice to you. We may consider any factors in determining whether you own or are in effective control of duplicated Customer Accounts, including, without limitation, the residential or IP address/es associated with any relevant Customer Accounts (or activity within them).
Errors & Miscalculations
1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your HavaBet Customer Account.

Customer Conduct

Creation of Accounts
1. To open a HavaBet Customer Account, you must be aged eighteen (18) years or above.
2. You must not open, or attempt to open, a HavaBet Customer Account using another person's identity or personal information.
3. To comply with our Know Your Customer obligations, we may request that you provide information regarding the funding of your HavaBet Customer Account (known as 'Source of Funds/Source of Wealth' information). You may be required to furnish us with documentary evidence supporting any 'Source of Funds/Source of Wealth' information you provide.
4. You must not access, operate or use, or attempt to access, operate or use, another person's HavaBet Customer Account.
5. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
6. Except where expressly authorised by HavaBet Management, HavaBet Customers are not permitted to hold more than one HavaBet Customer Account. If we discover, or reasonably suspect, that you have created, or are in effective control of, more than one Customer Account, we will (without further notice to you) immediately close the additional Customer Account/s and, if at that time your first-opened Customer Account is:
  1. Open and unrestricted, we will transfer any funds in duplicate account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
  2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds remaining in any of your Customer Accounts following the voiding of pending bets will be refunded to you.
  We may consider any factors in determining whether you own or are in effective control of duplicated Customer Accounts, including, without limitation, the residential or IP address/es associated with any relevant Customer Accounts (or activity within them).
Use of Your Customer Account
1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying the IP address of the device you are using to access the HavaBet Website.
3. You will not bet via automated computer betting. All bets must be placed manually by the individual.
4. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the HavaBet Website or when communicating with or referring to any of HavaBet's staff or representatives.
5. You will not be abusive or threatening towards HavaBet staff in all of your dealings and communications with HavaBet.
6. You are responsible for complying with local, national or state laws regarding your betting activity and use of your Customer Account.
7. You will not engage in any fraudulent, improper, misleading, manipulative or other unacceptable activity (whether or not unlawful) in relation to your access to or use of your Customer Account or our services. Such activity may include (but is not limited to):
  1. The use or attempted use of any software-assisted methods or techniques or hardware devices to manipulate, or interfere with the operation of, the HavaBet platform or any aspect thereof;
  2. The introduction or attempted introduction of any virus or other harmful or malicious application or material to the HavaBet platform or any aspect thereof;
  3. The introduction or attempted introduction of any defamatory, obscene, abusive or unlawful material to the HavaBet platform or any aspect thereof; or
  4. The abuse of any promotions or bonuses offered by HavaBet.
  5. You are not permitted to operate an account with us or otherwise access or use our website or app using any type of automated, systemic, artificial, obscured or computerise method/s, including a VPN, proxy server, data extraction or scraping. You agree that this is a material condition of our terms and conditions. We reserve the right, in our sole discretion, to void any or all bets made in breach of this clause
Breach of HavaBet Rules
1. If we reasonably suspect that you have breached the HavaBet rules, or we otherwise observe unusual, improper, fraudulent or suspicious activity through the use of your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
  1. Suspend or close your Customer Account, or impose restrictions on said Customer Account, including limiting access or disabling certain functionality such as banking or wagering, pending the outcome of our investigating the circumstances of the breach or offending activity;
  2. Require you to complete additional identity verification;
  3. Require you to provide a formal undertaking (in terms acceptable to us) regarding your future conduct and the use of your Customer Account;
  4. Cancel, void or reverse any bets or transactions which were completed in contravention of the HavaBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, HavaBet without any liability on our part).
2. You hereby agree to assist with, and provide any information we request as part of, any investigation initiated pursuant to the preceding Clause, including, without limitation:
  1. A statutory declaration witnessed by a JP, Cdec or legal practitioner regarding activity in your Customer Account.
  2. Additional information and/or documentation relating to the verification of your identity.
  3. Certified bank statements or payment method statements.
  4. An authority to allow us to verify certain information with your financial institution/s.
  You agree that if you fail to provide any information within the timeframe and in the manner in which it was requested, we may, at our discretion, draw an adverse inference from your failure to comply and determine that you are in breach of the HavaBet Rules. You agree that this is a material condition of our terms and conditions, and that this clause is reasonable to ensure the orderly operation of our business.

Banking

Deposits
1. HavaBet supports the following deposit methods:
  1. Debit Card;
  2. Electronic Funds Transfer;
  3. PayID Deposits; or
  4. Bank Deposit.
2. HavaBet reserves the right to remove or restrict a Customer's access to any one or a combination of the abovementioned payment methods for Customers who reside outside of Australia.
3. All funds deposited into your HavaBet Customer Account must originate from a bank account in your name, and not that of any third party. If HavaBet determines that funds have been deposited into your Customer Account that originate from a Bank Account, Debit Card or other payment facility that is not in your name, or which comprise monies provided to you by a third party to be used for wagering, then HavaBet may (at its sole discretion) elect to refund said funds directly back to their source. If this determination is made after the placement of bets in your Customer Account, HavaBet will not be obliged to pay any winnings which might otherwise have been payable to you, nor reimburse you for any loss incurred.
4. Customers must ensure that all financial instruments used on the account are held in the same legal name used to register the HavaBet account.
5. HavaBet reserves the right to refuse deposits, suspend accounts or withhold withdrawals where the payment method name does not match the verified account holder.
6. Debit Cards
  1. To make your first Deposit via Debit Card, you will first need to register the new card. Once you have made a successful deposit via a given Debit Card, the details of the Debit Card will be saved in your HavaBet Customer Account so that you do not need to re-enter your details when making future deposits (unless your Debit Card expires).
  2. If you use more than one card to deposit funds, all of your registered cards will be listed in the 'Use An Existing Card' section within 'My Account'.
  3. HavaBet may, at its discretion, require that you verify your ownership of any Debit Card that is used to fund your HavaBet Customer Account. In such circumstances, you will need to provide us with a legible copy (or photograph) of the front and back of the relevant card. Debit Card verification is an important part of our anti-debit card fraud security measures and is our only method of ensuring that you own the Debit card used to deposit to your wagering account. When sending a copy of the card, we only require that the first 6 and last 4 digits of your card number be visible (as well as your full name and the card expiry date). The other digits in your card number may be redacted.
7. Credit Cards
  1. Under Australian law, credit card deposits are no longer permitted for online wagering.
8. Electronic Funds Transfer
  1. You can transfer funds to your HavaBet electronically via your financial institution's website. Our Bank Account details are as follows:
    
    Bank Name ANZ Bank
    
    Account Name HavaBet
    
    BSB 013-423
    
    Account Number 659 431 474
  2. To ensure that your HavaBet Customer Account is promptly credited with any funds you have transferred electronically, you should notify HavaBet of your EFT via the 'EFT Notification' tab within the 'My Account' section on the HavaBet Platform. Please include your HavaBet User ID / Username as part of the transaction reference so that we can easily identify the source of the funds.
  3. Please note that any funds deposited via EFT will not be credited to your HavaBet Customer Account until we have confirmed receipt of the funds into our Bank Account.
9. PayID
  1. Using your online banking, you can complete an instant PayID transfer to an email address.
  2. The HavaBet PayID email address/reference is: [email protected]
  3. Please note that your first transfer via PayID may not be instantaneous. It may take up to forty-eight (48) hours for your first PayID transfer to be cleared. After a PayID banking relationship has been established, future deposits of up to $1,000 will be instantly transferred to HavaBet.
  4. Please let us know via Live Chat or via the 'EFT Notification' tab within 'My Account' that you have transferred funds so that we can ensure that your HavaBet Customer Account is/has been credited immediately.
10. Bank/Cash Deposit
  1. You can direct deposit cash directly into your HavaBet Customer Account at any ANZ Bank branch. Our Bank Details are set out in the ''EFT Notification'' section above.
  2. To ensure that your HavaBet Customer Account is promptly credited with any cash you have direct deposited, you should notify HavaBet of your cash deposit via the 'EFT Notification' tab within 'My Account'. You should also include your HavaBet User ID / Username as part of the transaction reference so that we can easily identify the source of the funds.
  3. Please note that any funds deposited via cash will not be credited to your HavaBet Customer Account until we have confirmed receipt of the cleared funds into our Bank Account.
Withdrawals
1. If you wish to withdraw funds from your HavaBet Customer Account, you need to navigate to the 'Banking' tab within the 'My Account' section of the HavaBet platform and submit an 'EFT Withdrawal' Request.
2. Please note that:
  1. All deposited funds must be turned over at least once before they will be able to be withdrawn. (NB: There may be additional turnover requirements where a deposit offer has been issued.)
  2. You must have had your identity successfully verified before you will be able to withdraw funds from your Customer Account; and
  3. If you use a debit card to fund your account, HavaBet may (at its sole discretion) elect to deposit the proceeds back to the Debit card used for the deposit.
3. Verification of Deposit Method
  1. HavaBet reserves the right to withhold or cancel any pending withdrawals until the method by which you have funded your Customer Account has been verified.
  2. Customers must not deposit or withdraw funds using financial instruments belonging to another person unless the account is verified as a joint account.
  3. HavaBet may request documentation confirming account ownership.
  4. To verify your deposit method, we may require that you provide us with a legible copy of the front and back of any card used to deposit funds. Debit Card verification is an important part of our anti-debit card fraud security measures and is our only method of ensuring that you own the Debit card used to deposit to your wagering account. When sending a copy of the card, we only require that the first 6 and last 4 digits of your card number be visible (as well as your full name and the card expiry date). The other digits in your card number may be redacted.
4. Processing Withdrawal Requests
  1. Withdrawal requests are processed ASAP, daily. These occur after 9 am. HavaBet endeavours to process all withdrawal requests that are received before 9:00 pm AEST on the same day that the withdrawal request is received.
  2. HavaBet reserves the right to postpone the processing and payment of any withdrawal request where:
    - We reasonably believe that the withdrawal is being made by a third party and not by you.
    - We reasonably believe that one or more deposits into your Customer Account were made by a third party and not by you.
    - Any amount of the funds in your Customer Account has not been received into our bank account or is otherwise uncleared funds.
    - You have not bet through or turned over each amount deposited in your Account at least once.
    - You have not verified your Customer Account or any of the methods used to fund your Customer Account.
  3. HavaBet uses OSKO when processing withdrawals. If an OSKO transfer fails, we will process the funds via Electronic Funds Transfer (EFT). Funds distributed to you via EFT may take up to 5 Business Days, depending on how long it takes for the banks to process the transfer.
  4. The minimum withdrawal amount is $10.00 except where the total balance in your Customer Account is less than $10.00, in which event you will be able to submit a withdrawal request for the entire remainder of your account balance.
Transaction Fees
1. We do not charge our Customers transaction fees in respect of deposits or withdrawals. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.

Fraud & Other Illicit Activity

Bank Name	ANZ Bank
Account Name	HavaBet
BSB	013-423
Account Number	659 431 474

HavaBet reserves the right to withhold deposited funds, and/or any winnings to which you might otherwise be entitled, if we determine that your account has been funded fraudulently or via the misuse of a Debit Card. Your Customer Account will also be immediately and permanently closed.
HavaBet will report any instances of the inappropriate or fraudulent use of Debit Cards to the competent authority.
You agree and warrant that you will not cancel, or instigate any 'charge-backs' of, any deposits into your Customer Account without first obtaining the consent of HavaBet. If any deposits to your Customer Account are cancelled or 'charged-back', you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with said cancellations or 'charge-backs', including (without limitation) those incurred by HavaBet in recovering the relevant amounts.
HavaBet reserves the right to:
1. Seek the fullest civil and criminal sanctions against any Customer involved in financial crime; and
2. To notify the relevant sport's governing body, or relevant competent regulatory or legal authority, where we have reasonable grounds to suspect your involvement in financial crime or other illicit activity, without the need to provide you with prior notice.
If you dispute a financial transaction on your Customer Account relating to a third-party (e.g. your bank), HavaBet may temporarily suspend your Account, without notice, pending an investigation by us into the circumstances surrounding the relevant transaction. You agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with such an investigation.
You must promptly provide any information that we reasonably request, including (without limitation) information regarding:
1. Any methods used to fund your account, such as copies of Debit cards and/or bank statements.
2. Your 'source of wealth', such as copies of bank or financial statements, which indicate from where you sourced those funds that were used to fund your HavaBet Customer Account.
If we reasonably suspect that you have breached the HavaBet rules, or we otherwise observe unusual, improper, fraudulent or suspicious activity through the use of your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
1. Suspend or close your Customer Account, or impose restrictions on said Customer Account, including limiting access or disabling certain functionality such as banking or wagering, pending the outcome of our investigating the circumstances of the breach or offending activity;
2. Require you to complete additional identity verification;
3. Require you to provide a formal undertaking (in terms acceptable to us) regarding your future conduct and the use of your Customer Account;
4. Cancel, void or reverse any bets or transactions which were completed in contravention of the HavaBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, HavaBet without any liability on our part).
You hereby agree to assist with, and provide any information we request as part of, any investigation initiated pursuant to the preceding Clause, including, without limitation:
1. A statutory declaration witnessed by a JP, Cdec or legal practitioner regarding activity in your Customer Account.
2. Additional information and/or documentation relating to the verification of your identity.
3. Certified bank statements or payment method statements.
4. An authority to allow us to verify certain information with your financial institution/s.
You agree that if you fail to provide any information within the timeframe and in the manner in which it was requested, we may, at our discretion, draw an adverse inference from your failure to comply and determine that you are in breach of the HavaBet Rules. You agree that this is a material condition of our terms and conditions, and that this clause is reasonable to ensure the orderly operation of our business.

After the Jump Betting Policy

Any bet placed after the official jump time or after any starting signal/light that indicates the commencement of a race or event will be deemed to be "after the jump" and void.
HavaBet records all race audio in real time using a terrestrial radio broadcast and maintains a synchronised live feed of bets accepted through our system. Any bet that is found to be accepted after the racecaller has announced the race has commenced will also be regarded as after the jump and therefore null and void.
Once HavaBet identifies that a bet was accepted after the race had commenced, the bet will be cancelled and no payout will be made, regardless of the outcome.
HavaBet does its best to close betting promptly at official jump time. However, due to a range of operational or external factors (such as delayed broadcast feeds, late scratchings, or technical lags), there may be occasional delays in race closure.
We strictly monitor for unfair betting conduct. Any customer found to be repeatedly attempting to place bets after the jump - with the intent of gaining an unfair advantage - will have their account permanently closed, all funds forfeited, and may be prosecuted to the full extent of the law.

Dispute Resolution

If you have a dispute or greivance regarding a wager placed, or attempted to be placed, with HavaBet, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
We will use our best endeavours to resolve the dispute in good faith as soon as practicable after receiving details of your dispute or grievance.
Customers must allow HavaBet a reasonable opportunity to investigate complaints through its internal dispute resolution process before escalating the matter to regulators or tribunals.
HavaBet may determine complaints based on available information where a customer refuses to cooperate.
If any Dispute cannot be resolved between HavaBet and the Member, the Dispute must be referred to a representative of Racing Victoria via online or by phone. Nothing in this Rule precludes a party from urgent interlocutory relief from a Court if such relief is reasonably required.
For information on escalating a dispute, visit the dispute resolution sections of the VGCCC and/or Racing Victoria by clicking either of these links.

Responsible Gambling

HavaBet does not allow persons under eighteen (18) years of age to open or hold a HavaBet Customer Account. If children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
HavaBet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or requested that their Customer Account be suspended.
We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the HavaBet Platform (or by contacting us).
If you are a Customer who has previously permanently self-excluded from HavaBet, you must not subsequently attempt to open another Customer Account. HavaBet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts; however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts, including, without limitation, any wagering losses.
HavaBet is a member of the Victorian Bookmakers' Association and adheres to the Victorian Bookmakers' Association Responsible Gambling Code of Conduct. A copy of the Code of Conduct can be downloaded from the VBA website.

Promotions

HavaBet may, at its absolute discretion, offer and provide promotions from time to time.
The terms and conditions applicable to the offer of promotions by HavaBet are set out in the HavaBet Wagering Rules accessible at https://www.havabet.com.au/Rules.
By participating in any promotion offered by HavaBet, you agree to be bound by these General Terms and Conditions and the Wagering Rules.

Upcoming Matches

General Terms and Conditions